Setting up a website can be tricky, especially when you need to think about navigation on your pages. Scrolling is essential to view more content on a web page online. There are several reasons why scrolling may not be working on a certain website, and it’s important to know what’s wrong so you can fix it. 

Your website might not be scrolling if there is a problem with your browser (Google Chrome, Safari, etc.), website code, or your computer hardware. You can investigate & fix the issue by restarting the browser, looking at the site code, deleting cookies, extensions, and/or caches.

If you are having problems scrolling, read below to learn how to fix some of these problems.

Why Can’t I Scroll Down on Certain Websites?


Scrolling can be a problem on certain browsers, such as Chrome or Safari. If you are having problems scrolling, here are a few questions to ask yourself:

  • Is my scrolling not working on a specific browser or website?
  • Have I tried updating all my software?
  • What kind of problems am I dealing with?

Many people have trouble with their scrolling on Safari. If you are having problems with Safari, you can try to fix this by checking system preferences on your computer. Click on accessibility, then go to pointer control. You can adjust the scrolling speed to fix the problem. You may need to use a lot of trial and error. When we use technology, we do not always know why a problem is occurring.

You may need to try a few other methods to locate/fix the problem with scrolling.

  1. First, go into Safari, click on “references” and then click “advanced.” Enable the developer menu and go to “empty caches.” After you do this, quit Safari, reopen it and test to see how it works.
  2. Go to Safari and click on history at the top. Delete all the items in history. Then quit Safari, reopen it, and test it.
  3. You may have to try to clear history on Safari. It will clear all of its cookies. This could be a problem because some websites will no longer recognize your computer.

If these steps do not work, try shutting your computer down and powering it back up. To do this, hold down the shift key and wait until the gray Apple icon shows up. This will reset some things, and force a directory checkup. Check to see if there is another network you can try.

You may be asking yourself why you cannot scroll on Chrome. If you are having problems with Chrome, here are some steps to fix the problem:

  1. First, open a new incognito window. You can do this by clicking the three-dotted menu at the top right corner. When you do this, check and see if there is still a problem. If there is still a problem, the scrolling may be related to one of your extensions.
  2. Next, click on the Chrome menu icon, then click on “more tools and extensions.” Enable an extension. Restart chrome and check to see if you are still having problems. If there is still a problem, reenable the extension, then disable the next one. Repeat this until your scrolling problem is fixed.
  3. If these steps do not work, restarting chrome may fix the issue. To do this, go to settings, click “advanced” at the bottom of the page, then click “restore settings” to restore the original defaults. A window warning will pop up to warn you about resetting chrome.
  4. Another way to fix the problem is to disable smooth scrolling.
  5. Chrome also has a built-in cleaner that can find harmful software. Click the three-dotted icon menu at the top right corner of your screen. Then click “settings,” “advanced,” and then click “clean up the computer.” Click the blue find button and chrome will start searching.

We will describe each of these solutions for Chrome in more detail later on in the article.

Why Can’t I Scroll on Mobile Devices?


If you are unable to scroll on your mobile device, there are a few things that could cause that problem. First, try using two fingers to scroll. If you are using one finger, the whole page will scroll down instead of just the frame. Use both your fingers to scroll within the frame. To scroll around on a webpage, you may need to turn your finger up, down, or sideways.

If scrolling is not working on your iPhone, you may have your voiceover turned on. Here are a few steps to fix this problem:

  1. Press on your home button
  2. Click on settings and make sure to double-tap settings
  3. After you click settings, click on general in settings. Double-tap on general.
  4. Inside general you will see an accessibility button. Click and tap on the accessibility button.
  5. Click on voiceover and double-tap click “on” next to voiceover.
  6. Double-tap this and turn voiceover off.
  7. Check to see if the scroll is working on your phone.

Here are some other listed solutions to fix the scrolling problem on your phone:

  1. Clean the screen. When you use your phone each day, it will start to get dirty. Think about it—you bring the phone with you almost everywhere. If the phone gets dirty, it may become difficult to scroll. This will become an issue when you are using a website to search. The solution to this is to clean your phone and make sure your hands are not dirty when using your phone. Make sure it is clean of debris and water and remove the case and screen protectors.
  2. Force a restart on your device. If the scrolling is not working on your phone because the phone is frozen, you may have to restart your phone. to do this, click the volume button and the volume down button. Press the sleep button until the screen appears black. Once you see the logo on your screen, you can release it.
  3. Update iPhone software. Updating your software may be helpful and may speed up your phone. If you update the iOS, make sure to connect your phone to a strong power source with good wifi. To do this, go to “settings,” click on “general,” and then click on “software update.” Try disconnecting your phone from any USB or lighting accessories as well.
  4. Fix the screen. Tenorshare is a great software that can solve all problems. It can solve problems by repairing with an operating system. It may fix the problem with just one click.
  5. Restoring phone in iTunes. Restoring your phone may fix the issue. This will result in getting rid of everything on the phone and a loss of data, so it should only be used as a last resort. Make sure your important data is backed up before doing this!

Is it a Computer Issue?


There are a few different issues that could cause scrolling to stop working on your computer. If you cannot scroll on multiple browsers, there may be something wrong with your mouse. Determine if it is something on your computer or the actual computer mouse.

Here are some other problems you may experience with your computer:

  • The first issue is dust or dirt in your mouse. Oftentimes, crumbs, linen, and fluff can get into your mouse. This can build up over time and the mouse may become sticky or oily. Dirty fingers can also cause dirt to get into your mouse. This can cause problems with the sensor and create unsmooth scrolling. You can remove fluff with tweezers, a piece of thick wire, or a screwdriver. You can also use wireless mouse cleaning supplies to remove dirt.
  • Low battery on your wireless mouse can cause problems with the scroll on your computer. Replace the battery to fix the problem. Low battery is a very common reason for weird scrolling behavior. You may even want to consider trying out rechargeable batteries.
  • Try reconnecting the mouse. To do this, disconnect the mouse from the USB port and plug it back in. You can even try plugging it into a different USB. Before plugging it back in, flip it around and wipe off the scroll button wheel. You can rub it against cotton or with a paper towel. Leave your mouse unplugged for a few minutes. Check to make sure the cable is not damaged.
  • Check the touchpad on your laptop. Look to see if anything is touching it or rubbing against it. Also, make sure your touchpad is enabled.
  • Check the mouse wheel settings. Each one has a unique setting to control the mouse. If these settings change, the mouse may not scroll properly. Look through the settings to make sure wheel scrolling is enabled. Check the scrolling direction on a Mac computer.
  • Update mouse drivers. Make sure you have the latest mouse driver installed. Update the touchpad. If it is outdated, it may cause problems on the computer.
  • Fix the system files. Make sure you install the latest updates before doing this. Try to perform the automatic repair.

If you are using windows, try signing in and out of your computer. This may solve issues with the scrolling. Creating a new user on your PC may also help solve the issue. If you are using a Mac, go to the menu and click on “system preferences.” Click “accessibility” and then choose “mouse and trackpad.” Click “trackpad options” and uncheck the scrolling box. See if this fixes the problems on your computer.

If you think something is wrong with the computer and not the mouse, try troubleshooting. This can help determine the number of issues on the system. To troubleshoot, press the Windows key on the keyboard and then x. Next, click on the control panel box. Click “troubleshooting” and then click “view all.” Click on the hardware and devices troubleshooter and then follow the directions to try to fix the problem.


Problems with Chrome


If you’ve tried all of the suggestions above and still can’t scroll, your problem might not be with your computer, but with Google Chrome. It is a nifty browser, but it does have its fair share of issues. Here are a few things that could be preventing you from scrolling:

You can try shutting Chrome down and restarting it to see if that will fix the problem. If it does not, you can also try deleting Chrome extensions. Extensions are often very helpful, but having too many at the same time can increase the probability of your computer getting various types of bugs. There is a fairly straightforward process to do this. First, open an incognito window and try scrolling. If the scrolling does not work, you can try shutting Chrome down again to see if that helps.

If you can scroll in the incognito window, that means the problem is not with Chrome itself but with the Chrome extension. To remedy this problem, go to the Chrome menu icon, go to more tools, then go to Chrome Extensions. Here you can disable extensions by clicking the blue slider so it turns grey. Once you have disabled all the extensions, try restarting Chrome again. If the problem goes away, the extension was definitely the culprit. If the problem does not go away, you can reenable that extension and disable the next. Continue that process until you have gone through all the extensions or the scrolling issue stops.

You can also try using Chrome’s cleaning tool. This built-in tool was designed to clear out any software that could be cluttering or harming your computer. To use it, simply click the three-dotted icon menu in the top right corner of your Chrome browser, then click on the settings tab. This will take you to a settings page. Go to advanced settings and click reset and cleanup (sometimes labeled as clean up computer). Chrome will then start searching for anything that could be potentially harmful to your computer. Keep in mind, this could take a few minutes, so make sure to do it when you have a good chunk of time to spare.

If and when Chrome finds anything on your device that should not be there, go ahead and let it clean things up. You may not ever be able to find out for sure what your computer’s problem is. If you have exhausted all your efforts, you might just want to take your computer to a computer repair shop or appliance store. The experts will definitely be able to help you solve the problem, whether that problem is a virus, or simply a sign that you need a new computer.